Returns Policy

RETURN POLICY

 

Last updated September 14, 2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at returns@madalura.com to obtain a Return Merchandise Authorisation (RMA) number and return form. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

 

MADALURA LONDON LTD

Attn: Returns

RMA #

3 Donald Court, 47a Normanton Road,

South Croydon, Surrey CR2 7AF

United Kingdom

 

Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty eight (28) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned:

•     Customised orders recieved via email

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

•        A 10% restocking fee will be charged for all returns.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

returns@madalura.com