Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

 

Last updated September 14, 2022

 

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.madaluralondon.co/pages/terms-and-conditions

 

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping on All Madalura London Candles.

Special offer - All Madalura Candles are delivered via tracked DPD delivery.

Free Express Tracked Delivery by DPD within 1-3 working days for all orders above £50.

Sandard Delivery by Royal Mail £2.99

Express Delivery by DPD within 1-3 working days on all orders under £50 is £4.99.

We aim to deliver all orders next day which are ordered before 4PM MON-FRI on a business day, excludes bank holiday. 

It can take upto 1-3 working days for your order to be delivered.

Once your order is packaged and delivered to our courier service provider, we will email you the tracking information.

 

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Shipping rates are provided at checkout.

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders only ship on business days, which are Monday - Friday.

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WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://madalura.london/returnspolicy.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

• Email: shipping@madalura.com